Korea Charter Bus Questions, Answered from Real Customer Cases

No. Seat capacity and luggage capacity are different. The right vehicle depends on the number of passengers, large suitcases, carry-on bags and any special equipment. For airport transfers, a larger vehicle may be recommended even when the passenger count is small.

Not always. A 25-seater refers to seating capacity, not guaranteed airport-luggage capacity. If most passengers carry large suitcases, the practical passenger capacity can be lower. Please tell us the exact luggage count before booking.

For a group with unusually heavy luggage, luggage volume can be more important than passenger count. A large coach with an under-floor luggage compartment may be required. Please provide the number and approximate size of all checked and carry-on bags.

Both matter, but for airport transfers luggage can become the deciding factor. Two groups with the same number of passengers may need different vehicles depending on how many suitcases they carry.

No. Flight arrival time and vehicle pickup time are different. Allow time for immigration, baggage claim and customs. Please provide both the scheduled landing time and your expected pickup time.

Please send the travel date, flight number, arrival airport and terminal, scheduled arrival time, passenger count, checked luggage count, carry-on count and destination. This is the fastest way to receive an accurate vehicle recommendation.

Driver and vehicle details are normally provided after the final dispatch is fixed, close to the service date. Available details may include the driver's name, mobile number, vehicle type, plate number and meeting point.

The quotation should clearly state the inclusions. YourBus generally treats the vehicle, professional driver, fuel and highway tolls as core vehicle-cost items. Parking, overtime, driver meals/accommodation, guides and attraction costs may be handled separately depending on the itinerary.

Yes, YourBus normally includes highway tolls in the base vehicle price unless the quotation states otherwise.

Parking is usually charged separately when actual parking is required because the cost varies greatly by location and operating method. If the driver drops the group off and returns later, parking may not be required.

Highway tolls can usually be estimated from the route, while parking depends on whether the vehicle actually remains in a paid parking area. Charging actual parking costs avoids making every customer pay for parking that may not occur.

For Seoul-area operations, a standard full-day quotation is commonly based on 10 hours. Longer itineraries can be quoted with overtime or a longer service package. Always check the hours stated on your quotation.

Overtime may be charged by the hour according to vehicle type and quotation conditions. If your itinerary is likely to run long, tell us the expected finish time before booking.

No. A quotation explains price and conditions. The vehicle is reserved only after the required confirmation process, such as accepting the quotation and paying the required deposit.

Reply that you wish to proceed, confirm the final itinerary and vehicle, and follow the deposit/payment instructions in the quotation. The reservation is finalized after the required confirmation is received.

The deposit varies by booking. YourBus commonly uses a per-day/per-vehicle deposit or a percentage of the total price. The exact amount is stated in the quotation or invoice.

Yes. If a family member, colleague or partner in Korea pays on your behalf, tell us the sender's name and the booking name so the payment can be matched correctly.

International customers may be offered PayPal or card payment depending on the booking. Processing charges and VAT treatment can differ from KRW cash or local transfer, so check the payment line on the quotation.

Some bookings allow the remaining balance to be paid to the driver in KRW cash. This must be agreed in advance and stated in the booking conditions.

Cancellation charges increase as the service date approaches. YourBus uses a date-based cancellation schedule, so check the exact percentage in the quotation before paying the deposit.

No. The driver is responsible for safe transportation and vehicle operation. A professional tour guide is a separate service for sightseeing explanations, itinerary coordination and tourism assistance.

Some drivers can handle basic English communication, but driver language ability is not the same as professional guiding. If English interpretation or detailed explanations are important, request a licensed or professional guide.

Yes, guide service can be quoted separately for selected days. This is common for multi-day groups that need a guide only on sightseeing days and driver-only transport on transfer days.

Yes. Multi-city routes such as Seoul, Andong, Gyeongju, Busan, Suncheon and Jeonju can be quoted. Provide the route and approximate operating hours for each day.

Yes. Complex itineraries can be quoted by day or by segment. Separating each day makes the inclusions, service hours and vehicle needs clearer.